Exceeding Expectations plan
Review Montage Health and Community Hospital of the Monterey Peninsula’s Exceeding Expectations plan. Developed by employees like you, the plan aims to make our organization a great place to work. Whatever your role or department, the plan can help you and your colleagues work well as a team, improve communication, and raise expectations and accountability.
Our standards of performance
Champion the values of Montage Health through:
- Professional conduct. Professional conduct is behavior that consistently demonstrates the principles and mission of Montage Health and Community Hospital, which, above all, reflects our commitment to our patients
- Accountability. Accountability is a proactive attitude where employees demonstrate a sense of ownership for the organization and seek to make this the most professional, clean, organized, and successful place to work in our community
- Teamwork. Teamwork means working together cooperatively and assertively to achieve a common purpose
- Patient advocacy. Patients and their families come first at Montage Health. Therefore, every employee is a patient advocate
- Patient privacy. Our patients' right to privacy and modesty will be protected by creating and maintaining a safe and trusting environment
- Communication. Communication skills are an essential component of our organization’s effectiveness, both internally and externally. We need to know how to share our views and expertise. And, perhaps more importantly, we need to know how to listen
- Financial responsibility. Healthcare costs are a constant concern for all our patients and their families. Employees can save consumers hundreds of thousands of dollars every year by being aware of the financial impact of their actions
- Customer service. Customer service is a commitment to treating our patients as a top priority and consistently exceeding their needs and expectations in a timely manner
- Safety awareness. Safety is the responsibility of all employees
- Meetings and training. Montage Health and Community Hospital place a high value on professional development and collaboration
